FAQ
1. What products does Elition offer?
We specialize in custom and personalized products. From gifts to everyday items, you can personalize items with names, photos, messages, or unique designs to make them truly one-of-a-kind.
2. How do I place a custom order?
- Select the product you want to customize.
- Choose personalization options (text, colors, images, etc.).
- Add your details in the provided fields.
- Add the item to your cart and complete the checkout process.
If you have specific requests, feel free to contact us before ordering.
3. How long does it take to process and ship my order?
Processing time varies depending on the product and customization complexity, but typically takes 3–7 business days. Shipping times depend on your location and the selected shipping method. You will receive a tracking number once your order ships.
4. Can I cancel or change my order?
Orders can only be canceled or modified before production begins. Please contact us immediately if you need to make a change. Once production has started, cancellation is no longer possible.
5. What is your refund policy?
Because our products are made-to-order and personalized, they are generally non-refundable. Refunds or replacements are only provided for:
- Defective items
- Items damaged during shipping
- Errors made by our team
Please contact us within 7 days of receiving your order if there is an issue.
6. How can I ensure my personalization is correct?
Double-check your spelling, design choices, and uploaded images before submitting your order. We produce exactly what is provided during checkout.
7. Do you ship internationally?
Yes! Shipping availability and rates vary by country. You can see shipping options at checkout. Customers are responsible for any customs duties, taxes, or import fees.
8. How do I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment through the carrier’s website.
9. What if my item arrives damaged?
If your order is damaged in transit, please contact us within 7 days of delivery with photos and a description. We will review the case and provide a replacement or refund if approved.
10. How can I contact Elition for support?
You can reach us anytime at:
Email: [your email]
Phone: [your phone number]
Contact Form: [link to contact page]
